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Privacy & Cookies Policy

About our privacy and cookies policy:

Our privacy and cookies policy gets updated sometimes. When we make changes you can find the up to date version on this page

When we make a change you can find the date that we updated the privacy policy below

Last updated: 12 January 2020

What the privacy and cookies policy aims to achieve

We created this policy to explain to the best of our ability how we collect, use, share and protect your personal information when you use our products and services and our website.

Who we are:

Wifab Limited.

In this privacy policy:

·        “we/us” means Wifab Limited

·        “third party” means another company or person who is not you or us

Our office is located at:

Waterfield, Tillybirloch, Inverurie, Aberdeenshire, AB51 7PS. Our company number is SC660180


How to contact us:

To contact us give our team an email at wifabinternet@gmail.com

Our principles

At Wifab we believe customer privacy is very important and treat customer and stakeholder information very securely.

Personal Information that we collect about you:

Collecting personal information is something we try to minimize, but this information is necessary in lots of scenarios. The information we collect can be collected from third parties, ourselves or on online platforms.

When we process your information:

1.     Mandatory requirements - This can be for tax and accounting reasons.

When we collect personal information:

1.     Use our products and services

2.     Purchase our products or services

3.     Subscribe to newsletters and alerts 

4.     Register for new products and services

5.     Visit our website and fill out forms on our website

6.     Through 3rd parties

7.      Publicly via the internet or social media platforms

What type of information we hold about you:

1.     Your name, address and contact number

2.     The products you use

3.     The subscriptions you have

4.     Bank account details

5.     Equipment passwords and login details

6.     The type of service you receive

How we use your information:

1.      ​Billing you for products and services that you bought from Wifab Limited

2.      Service update in form of email, phone calls or text messages

3.      When you purchase new products or services from Wifab Limited

4.      Remote 4G service checks

5.      To monitor the service that you are receiving

6.      Advertising via social media, leaflets or various other forms

7.      When managing our network and the services we offer

Who we share your information with:

1.     Partners that work alongside us to supply you with 4G broadband

2.     Delivery services that we use to send our products and services

3.     Marketing companies that advertise our products and services

4.     Law enforcement agencies if we are asked for customer information 

How long we hold your data:

We hold customer data until the customer asks for their information to be terminated

Your data rights:

·        Be informed about how your data is being used

·        Access personal data

·        Have incorrect data updated

·        Have data erased

·        Stop or restrict the processing of your data

·        Data portability (allowing you to get and reuse your data for different services)

·        Object to how your data is processed in certain circumstances